Frequently Asked Questions

Welcome to FAQs

Your complete satisfaction with our product and service is imporatant to us. With this in mind
we have compiled information from frequently asked questions from customers just like you!

BENEFITS ~ GENERAL INFO ~ GLOSSARY OF TERMS ~ ORDERING ~ PRINTING ~ SHIPPING ~ TECHNICAL ISSUES ~ VERSE SELECTIONS

Excellent Quality Printing
Finest Papers

~ Choice of Ink Colors

~ Choice of Lettering Style, Font Size

Quick Turnaround Time (Most items in 2-3 Days)

Catalog Requests We do not produce mail-order catalogs. You may order samples of any of our products for a small fee ($3.00 each).

Foreign Languages
We can print foreign languages when the letters are from the English alphabet. In addition, we offer Spanish verses for wedding and Quince Años ensembles.

Printing Limitations
The Connection Site and Absolutely Invitations reserve the right to refuse to print any copy that may be considered harassing, profane or abusive in nature.

Returns
We do our best to make sure each item is shipped exactly as it is ordered. Please contact us as soon as possible if you have a concern with your order.

Samples
Find the invitation you are interested in and click on the image or our order form to order a sample.

Security
We use PayPal to provide protection for your credit card information. Your credit card number will be encrypted for safe transmission. We DO NOT receive your credit card number at any time during the transaction. You are not required to sign up for an account with PayPal to use this method of payment. Your privacy is respected.

Blind Embossing
Blind embossing is a printing method where an image is pressed into paper resulting in a raised design. The embossing is termed “blind” because the design is formed without ink or foil. (Debossing is an image stamped onto paper or a napkin without ink or foil; it appears “indented.”)

Bright White
This shade is the ultimate in white, very crisp, pure and bright!

Card
Invitation cards do not fold, your wording is printed on the front.

Deckle Edge
An uneven, feathery edge on a piece of paper is called a deckle edge. This edge is most commonly found on parchment invitations; however, other papers may also have deckle edges and will be noted in descriptions.

Die-Cutting
The process of using sharp metal rules to cut shapes and designs into paper. Die-cutting includes cutout shapes and sculpted edges.

Double Envelopes
The traditional set of two envelopes is used with formal invitations and announcements. The outer envelope is addressed to the guest and may have your (the sender’s) address printed on the back flap. The inner envelope, with the invitation and enclosures is enclosed inside the outer envelope. The inner envelope carries only the guests’ names. The inner envelope is available with a coordinating liner; it is not gummed and is not sealed.

Ecru
This color is a warm creamy beige.

Embossing
Embossing is like blind embossing above, only this type of printing uses ink or foil on the raised area to add drama and dimension.

Foil Stamping

This effect is achieved when colored foil is hot-stamped onto paper (perhaps a Christmas card) or accessory items, such as napkins.

Folder
Invitation folders are folded once, either to create a top or side fold. Your wording is printed on the front.

French-Fold
A sheet of paper folded twice to create a four-paneled invitation is considered French-folded. This fold is most common with parchment invitations.

Layers
This term indicates layers of paper tied or glued together. If the top layer is translucent and the lower is decorative paper, you’ll see a muted version of the lower layer through the translucent top.

Liners
This term refers to the decorative paper used to line the inside of an inner envelope or a single envelope.

Panel
A panel is the center section of your invitation “framed” by a raised area of paper. It also refers to pages facing each other. For example, a tri-fold invitation when opened fully, has a left, middle and right panel.

Parchment
This translucent paper is made to look like original parchment. This distinctive paper adds a softening effect to any invitation.

Pearlize
The process that applies a luminous pearl-like finish to part of an invitation, usually to an embossed design, is called pearlizing.

Short-Fold
A short-fold is created when a sheet of paper is folded once, not exactly in half, forming an invitation with a short front panel and longer back panel.

Thermography
This type of printing is created by adding a resin powder to wet ink, which when heated, creates a raised surface.

Tri-Fold
A tri-fold is created when a sheet of paper is folded twice to form a three-paneled invitation. Both outside panels are folded inward to cover the center panel.

Vellum
Vellum is a paper with a rich, smooth finish paper.

White
This shade is a soft white, like wedding gowns. It is a delicate hue.

Z-Fold
A z-fold is created when a sheet of paper is folded twice in accordion fashion to form a three-paneled invitation.

Checking Order Status
To check your order status you may contact us via e-mail or by phone.

Making Changes
If you’ve sent your order and you’ve found you’ve made a mistake, please call us immediately. We will confirm the status of your order, and will let you know if a change can be made. Please note additional fees may be required to stop your order to make a change. We encourage you to look over your order very carefully before sending it to avoid the cost of having it reprinted.

Order Cancellation
$10.00 Service fee on cancelling your order. If order has already been printed you will be charged full price of order.

Ordering More
Contact us immediately if you discover you need to increase the quantity. We will try to catch the order before it’s printed. The price for an additional 25 is always a better value than a new order for 25. Consider ordering an extra 25 in case of mistakes or last minute additions. If your order cannot be stopped before it is printed, we will notify you, and you will be charged the new order price.

Payment
We accept major credit cards. Payment is due at the time your order is placed. You may be billed a U.S. dollars sales tax on your final invoice total depending on the state you are in.

Reorders
To place a reorder, please fill out the online order form or simply call us.

Return Policy
If an order was printed with an error that was our fault, it will be promptly reprinted at no charge. However, we are not responsible for customer errors, changes in plans or other customer errors; in these cases, the cost of the reprint will be the customers.

Rushes
Because our production time is so fast, we are unable to rush your order once it is in-house. However, we suggest you choose an expedited shipping method on the shipping screen to ensure the quickest delivery.

Most of our personalized paper products are printed using thermography, which is a process which provides a beautiful raised lettering effect. Envelope flaps and holiday cards are flat printed. Foil stamping is an option for some holiday cards and many accessory items. Letterpress, a debossed imprint, and Engraving, raised printing done in the traditional fashion, are also availble on certain invitation stocks.

Wedding Invitations, stationery, anniversary products, baby products, greeting cards and special occasion invitations will ship in

~2-3 days
Business Stationery & Office Products

~Approximately 5 - 7 days
Specialty Products

~Approximately 15 days
International Shipping
We do provide international shipping to countries serviced by UPS. You may select the “International Shipping Available” link on the home page for a complete listing of the countries. Charges are based on weight and destination.

NOTE: Most orders are shipped UPS Ground Service. Be sure to add on the appropriate shipping time (2-7 days) based on your location and shipping service level. For an expedited shipping service, please indicate method on shipping screen.

BENEFITS ~ GENERAL INFO ~ GLOSSARY OF TERMS ~ ORDERING ~ PRINTING ~ SHIPPING ~ TECHNICAL ISSUES ~ VERSE SELECTIONS

Frozen Computer / Machine Errors
If your machine locks up, you might try to refresh or reload your page. If problems persist, please contact us so we can be of assistance. If you are in the middle of the ordering process and you freeze up, you’ll need to retypeand resubmit your order.

BENEFITS ~ GENERAL INFO ~ GLOSSARY OF TERMS ~ ORDERING ~ PRINTING ~ SHIPPING ~ TECHNICAL ISSUES ~ VERSE SELECTIONS

See the "Verse" link on your navigation bar for a large selection of wording options.

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Images on this page © Carlson Craft, Nu Art, Stylart, Chase, By Request, Breeze, and/or The Connection Site. Simple but Elegant, Breeze, and By Request are registered trademarks of Nu-Art. Candlelight, Seventeen-Fifty, Majestic Engravings, Heritage Collection, and Something Different are registered trademarks of Carlson Craft. Elegant Reflections and Invitations by Stylart are registered trademarks of Stylart. All rights reserved.